Terms & Conditions
Terms and Conditions
General Terms and Conditions for using Mxsec email services.
1. Scope of Application
These General Terms and Conditions (GTC) apply to all digital services and email accounts provided by Mxsec, Havouza 15, 4706 Pissouri, Cyprus, to both consumers and commercial entities.
2. Contracting Party
The service contract is concluded with Mxsec, Anders Yuran, Havouza 15, 4706 Pissouri, Cyprus.
3. Contract Language
The primary contract language is English.
4. Registration, Service Activation & Invoicing
4.1 To preserve user privacy, registration requires no personal identification data (such as real name, physical address, or phone number). Account creation is completed by choosing an available mailbox name and configuring access credentials.
4.2 Service activation occurs upon receipt of payment confirmation.
4.3 Invoices are provided digitally. A receipt or invoice can be issued electronically upon request via email.
5. Payment Terms & Renewals
5.1 Service fees are payable in advance for the selected subscription period via the supported payment methods displayed during checkout.
5.2 Accounts that are not renewed prior to their expiration date may be temporarily suspended and subsequently purged following a designated grace period.
6. Acceptable Use Policy (AUP)
While Mxsec provides privacy-focused services, our platform may not be used for illegal activities or system abuse. Users agree not to use Mxsec infrastructure for:
- Sending unsolicited bulk email (spam) or participating in phishing campaigns.
- Distributing malware or ransomware, or engaging in unauthorized network probing/attacks.
- Activities violating applicable laws of the Republic of Cyprus or the European Union.
Violation of this Acceptable Use Policy may result in immediate account termination without refund.
7. Service Availability & Limitations
We strive to maintain maximum operational uptime for our email infrastructure. However, routine system maintenance, software updates, or unexpected upstream data center disruptions may occasionally occur. Service is provided on an "as is" and "as available" basis.
8. Right of Withdrawal for EU Consumers
Under EU consumer protection law, consumers generally have a 14-day right of withdrawal for digital services. However, by requesting immediate activation of digital email services upon payment, you acknowledge and agree that service performance begins immediately.
9. Applicable Law & Jurisdiction
9.1 The laws of the Republic of Cyprus apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
9.2 For commercial entities, the exclusive place of jurisdiction is the place of business of the service operator.
10. Consumer Dispute Resolution
The European Commission provides an Online Dispute Resolution (ODR) platform for European consumers. Participation in dispute resolution via this platform is voluntary.
Privacy by Design
Our terms are built around minimal data retention and user sovereignty. Enjoy clear, transparent terms paired with high-grade security.